French Speaking Customer Service Agent
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Job Description
French-speaking customer service agent supporting clients remotely in Greece for Mercier Consultancy Group, a European recruitment and BPO firm. Handling enquiries across phone, email, and live chat while maintaining CRM records and service-quality targets.
Responsibilities:
- Deliver customer support to French-speaking clients via telephone, email, and live chat
- Handle customer enquiries, complaints, and service requests, striving for first-contact resolution
- Log customer interactions and case updates in the company CRM system
- Investigate and escalate complex or unresolved issues to appropriate internal teams
- Contribute to team performance targets, including customer satisfaction, response times, and quality assurance
- Stay informed about product and service updates, company policies, and industry best practices
- Collaborate with colleagues and team leaders to share knowledge and improve support processes
- Uphold company brand values and service standards in every customer interaction
Requirements:
- Native or fluent French proficiency, spoken and written — absolute requirement
- Valid EU passport or appropriate work authorisation — mandatory
- Good command of English for internal communication and training
- Previous customer service, contact centre, or Customer Support Services experience highly advantageous
- Excellent interpersonal and communication skills
- Strong digital literacy
- Ability to work with CRM platforms, ticketing systems, and standard office software
- Self-motivated and reliable
- Ability to work independently in a remote setting while remaining collaborative
Benefits:
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance — private medical coverage
- Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation
- Monthly Performance Bonus
- 2 Extra Salaries Per Year — 13th and 14th salary
- Remote Work Flexibility — anywhere within Greece
- Career progression opportunities
- Supportive multicultural team environment
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