PowerCampus Implementation Engineer
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Job Description
PowerCampus Implementation/Administrator Engineer for a U.S. BPO company serving LATAM clients. Leading system implementations and providing technical support for PowerCampus environments.
Responsibilities:
- Lead the implementation, configuration, and upgrade of the PowerCampus Student Information System.
- Administer and maintain PowerCampus environments, ensuring high availability, security, and optimal performance.
- Configure and support core PowerCampus modules, including Student Records, Admissions, Registration, Financial Aid, Finance, and Academic Services.
- Manage system integrations between PowerCampus and third-party applications using APIs, ETL processes, middleware, and data exchange mechanisms.
- Develop, maintain, and optimize SQL queries, stored procedures, reports, and data extracts.
- Monitor system performance, troubleshoot issues, and provide timely resolution for production incidents.
- Collaborate with functional teams to gather requirements, design solutions, and implement system enhancements.
- Support data migration, validation, and testing activities during implementations and upgrades.
- Manage user roles, permissions, and security configurations in accordance with institutional policies.
- Create and maintain technical documentation, system configurations, operational procedures, and knowledge base articles.
- Coordinate with vendors and external partners regarding support cases, upgrades, and system improvements.
- Participate in change management, release planning, and quality assurance processes.
- Ensure compliance with data governance, privacy, and security standards.
- Identify opportunities for automation and process optimization to improve operational efficiency.
- Provide technical guidance and support to end users, functional teams, and junior administrators.
Requirements:
- 5+ years of experience administering, implementing, or supporting ERP/SIS platforms, with at least 3 years of hands-on PowerCampus experience.
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
- Knowledge of reporting platforms such as SSRS, Power BI, or similar tools.
- Experience with Azure DevOps, Git, or source control platforms.
- Strong knowledge of PowerCampus architecture, configuration, and administration.
- Experience with PowerCampus Self-Service, reporting tools, and integration frameworks.
- Advanced experience with Microsoft SQL Server, including query optimization, stored procedures, views, and database administration concepts.
- Experience with Ellucian ecosystem products and higher education technologies.
- Experience with system integrations, APIs, web services, ETL processes, and data migration projects.
- Experience supporting production environments and managing application lifecycle activities.
- Understanding of higher education business processes, including Admissions, Registration, Student Records, Finance, and Financial Aid.
- Experience working within Agile, ITIL, or structured project management environments.
- Excellent stakeholder management and communication abilities.
- Advanced English proficiency (C1 level or higher) with strong verbal and written communication skills.
- Must have experience working for US clients
Benefits:
- Contractor model
- Remote model
- Salary in $USD
- Paid Vacations
- Day off for birthdays
- Benefits courses and/or certifications
- Opportunity to work with top-tier U.S. clients.
- Entrepreneurial, multicultural team culture.
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