Practice Administrator / Director of Operations
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Job Description
Practice Administrator overseeing operations in a sleep medicine practice with two locations. Ensuring smooth operations, financial performance, and team development while providing excellent patient care.
Responsibilities:
- Oversee day-to-day operations for both practice locations
- Ensure smooth workflow, scheduling efficiency, and patient flow
- Develop, implement, and monitor operational policies and procedures
- Ensure both locations are properly staffed and operating efficiently
- Oversee equipment and medical supply procurement and maintenance
- Oversee the DME (CPAP) department, staff, and operational performance
- Develop and manage the practice budget, forecasting, and reporting
- Oversee billing and coding operations to ensure accuracy and compliance
- Monitor accounts receivable and payable; improve collections and reduce aging
- Conduct regular financial reviews and present findings to the physician owner
- Identify and implement strategies to improve profitability and reduce costs
- Ensure compliance with HIPAA, OSHA, CMS guidelines, and applicable regulations
- Maintain privacy and security standards for patient information
- Conduct routine audits and ensure readiness for inspections and reviews
- Implement safety protocols and ensure staff are trained on procedures
- Identify risk areas and drive corrective action plans
- Ensure a high standard of patient service and satisfaction
- Address patient complaints and operational issues promptly and professionally
- Ensure patient records are accurate, confidential, and compliant
- Implement feedback systems to continuously improve patient experience
- Recruit, train, and supervise administrative and support staff
- Provide leadership oversight for sleep lab operations and support staff
- Conduct performance evaluations and coach staff for improvement
- Lead staff meetings and maintain strong internal communication
- Build staffing plans to ensure appropriate coverage at both locations
- Foster a positive, accountable culture focused on quality and teamwork
- Partner with the physician owner to develop long-term strategic goals
- Identify opportunities for expansion, new services, and partnerships
- Monitor industry trends in sleep medicine and operational best practices
- Support marketing and growth strategies to attract and retain patients
- Oversee EHR and practice management system effectiveness
- Ensure staff are trained on systems and workflows
- Identify opportunities to improve efficiency through technology and automation
- Support implementation of new tools and operational reporting systems
Requirements:
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field
- 5+ years of experience in medical practice management or healthcare operations
- Strong knowledge of healthcare regulations (HIPAA, OSHA, CMS)
- Experience managing financial operations including budgeting and revenue cycle
- Proven leadership experience managing teams and performance
- Strong communication, organization, and problem-solving skills
- Proficiency with EHR systems, practice management software, and Microsoft Office
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