Pre-Filing Paralegal Specialist
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Job Description
Pre-Filing Paralegal Specialist onboarding clients, translating documents, and organizing evidence. Supporting case progression for a fast-growing US immigration law firm.
Responsibilities:
- Conduct onboarding calls, welcome new clients, gather background information, and explain the onboarding process without providing legal advice
- Maintain consistent client communication, provide timely updates, and follow up on outstanding documents, questionnaires, signatures, photos, and records
- Translate client documents and assist with Spanish/English interpretation during calls
- Open new client matters in Filevine and ensure client profiles are accurate
- Review contracts, HubSpot information, intake notes, and prior communications before onboarding
- Collect, review, organize, rename, and upload client evidence
- Request, track, and process government evidence, including FOIA and background requests, according to firm training
- Prepare case notes, task updates, and next-step documentation in Filevine
- Identify missing information, urgent issues, and complex client questions requiring attorney or paralegal review
- Coordinate with paralegals, attorneys, reception, sales, finance, and other departments
- Support the handoff of cases to the paralegal team after onboarding and evidence collection are complete
- Communicate with clients calmly, respectfully, and empathetically during stressful or sensitive situations
Requirements:
- Strong organization and time management skills; ability to handle multiple priorities and a heavy caseload
- Deep focus on accuracy when following processes and documenting case work
- Comfort with process changes, shifting priorities, and fast-paced environments
- Proficiency with case management systems, calendars, email, Teams, and spreadsheets
- English/Spanish bilingual skills are highly preferred for client communication, interpretation, and document translation
- Clear understanding of the difference between administrative/legal support and giving legal advice
- Prior experience in immigration legal support is a plus
- Familiarity with family-based, humanitarian, consular processes, T Visa, U Visa, VAWA, AOS, or similar case types
- Experience requesting or processing FOIAs, FBI background checks, police records, or court records
- Experience using Filevine, HubSpot, Monday.com, Outlook, or Teams is highly advantageous
Benefits:
- Full-time, long-term remote contract position
- Net compensation of $26,000 to $30,000 MXN depending on experience
- M-F 9am to 6pm Arizona Time
- Opportunity to work alongside a high-performing, fast-growing US immigration law firm
- Supportive, mission-driven team culture that values professional growth
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