Paralegal – LegalTech
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Job Description
Paralegal supporting LegalTech customers through legal drafting, account assistance, and technical setup. Helping Codekeeper deliver cloud-era software escrow and resilience solutions.
Responsibilities:
- Draft legal language and prepare required documents for customer agreements, subject to manager review
- Receive and resolve user and lead questions about services and Codekeeper accounts
- Support customers with setting up connections to their source code management platform
- Guide leads about the service via email and website chat
- Draft and send reports based on customer-provided information
- Champion customer success, satisfaction, and retention
- Conduct legal research and provide support on legal matters
Requirements:
- Familiarity with LegalTech concepts is crucial
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits:
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
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