Principal CCaaS Solution Architect – Presales
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Job Description
CCaaS Solution Architect driving technical strategy and consultative support for TTEC Digital. Collaborating with Account Executives to define solutions across Customer Experience technologies.
Responsibilities:
- Reporting to the Director of Solution Architecture, this role drives technical strategy and consultative support during new account pursuits.
- Collaborate closely with Account Executives to define winning solutions, shape pursuit strategies, and articulate the value of TTEC Digital’s offerings across Customer Experience (CX) technologies.
Requirements:
- 5+ years in CX technologies (Cloud Contact Center, Unified Communications, AI).
- Pre-sales consulting experience preferred.
- Certifications in Cloud Contact Center platforms (Genesys, Cisco, NICE, Five9, etc.) required.
- Cloud or AI certifications (AWS, Microsoft, Google) preferred.
- Bachelor’s degree in IT or related field preferred; equivalent experience considered.
Benefits:
- We offer a competitive base salary, opportunity to participate in sales incentive plans, comprehensive benefits and upward career mobility!
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