Solutions Architect – Amazon Connect
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Job Description
Solutions Architect designing and implementing cloud native contact center solutions for The AES Group. Responsible for Amazon Connect architectures and enterprise-grade deployments with real impact.
Responsibilities:
- Architect and implement Amazon Connect–based contact center solutions
- Design contact flows, IVR, routing, queues, and agent experiences
- Deliver POCs, pilots, and full-scale deployments
- Integrate Amazon Connect with AWS services (Lambda, S3, DynamoDB, API Gateway)
- Integrate with CRM and backend systems (Salesforce, ServiceNow, Zendesk, custom platforms)
- Enable omnichannel capabilities (voice, chat, tasks)
- Implement analytics and insights using Amazon Connect Contact Lens
- Ensure best practices for security, scalability, and cost optimization
- Collaborate with internal engineering teams and AWS partner stakeholders
Requirements:
- 5+ years of experience in solutions architecture or contact center technologies
- Hands-on experience implementing Amazon Connect in production environments
- Strong understanding of IVR, call routing, and agent workflows
- Experience integrating cloud platforms with backend systems
- Familiarity with AWS serverless services (Lambda, API Gateway)
- Strong communication and stakeholder engagement skills
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
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