Product Implementation Manager – Clinical
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Job Description
Product Implementation Manager driving healthcare software implementation and training for Ambulatory Surgery Centers. Collaborating with clients to ensure successful platform adoption and operational excellence.
Responsibilities:
- The Product Implementation Specialist is responsible for ensuring the successful implementation and adoption of our Practice Management platform and associated product suite for Ambulatory Surgery Centers (ASCs).
- This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR.
- Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles.
- The Product Implementation Specialist also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience.
- Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence.
Requirements:
- Bachelor’s degree preferred.
- Proficiency in Microsoft Office and related software tools.
- Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred.
- Clinical background required.
- Strong public speaking and presentation abilities.
- Excellent communication skills for both internal and external audiences.
- Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
- Experience developing, implementing, and maintaining training curricula for new and existing products.
- Hands-on experience with software implementation and end-user training.
- Demonstrated success in training and educating peers, physicians, and other healthcare professionals.
- Subject Matter Expert (SME) in at least one core product or across the full suite of connected care products.
Benefits:
- Remote work environment
- Health benefits paid for employees
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
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