Program Manager, Supplemental Benefits Strategy – Operations
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Job Description
Program Manager leading vendor management and implementations for Clover Health's supplemental benefits portfolio, focusing on strategy and operations related to Medicare Advantage.
Responsibilities:
- Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization.
- Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery.
- Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners.
- Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams.
- Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams.
- Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration.
- Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery.
- Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.
Requirements:
- Bring 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations.
- Have deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability.
- Possess strong domain expertise in supplemental benefits within Medicare Advantage.
- Bring working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing.
- Are highly organized and able to manage multiple complex workstreams simultaneously.
- Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution.
- Thrive in cross-functional environments and can influence stakeholders without direct authority.
- Are comfortable operating in a fast-paced, evolving environment and building structure where needed.
Benefits:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
- Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
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