Programme Test Manager – Principal
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Job Description
Principal Programme Test Manager at Spike delivering high-complexity testing programmes and innovative consultancy services for leading retail technology brands. Engage with stakeholders and lead teams to drive quality outcomes.
Responsibilities:
- Take full accountability for the success of complex testing programmes and managed services engagements
- Act as a trusted testing authority to senior client stakeholders, including C‑level engagement where appropriate
- Balance delivery, commercial performance, and risk across multiple clients or programmes
- Lead and grow Spike consultants, setting standards for quality, professionalism, and behaviour
- Contribute directly to business growth, service innovation, and market positioning
- Own and lead large‑scale, high‑complexity test programmes across multiple workstreams, vendors, and delivery methodologies
- Define and implement enterprise / programme‑level test strategies, including approach, organisation, tooling, environments, and test data
- Drive testing across functional and non‑functional workstreams, ensuring risk‑based decision‑making and clear quality outcomes
- Provide delivery assurance through regular reviews, governance, and senior‑level reporting
- Act as the senior escalation point for programme risks, issues, and delivery challenges
- Take accountability for the commercial success of your programmes, working closely with delivery and sales leadership
- Produce and own test estimates, strategies, and delivery models used in proposals and client contracts
- Support and lead pre‑sales activities, including client conversations, solution shaping, and bid input
- Build long‑term, trusted relationships with senior client stakeholders, positioning Spike as a strategic partner rather than a supplier
- Lead, mentor, and develop Spike consultants across programmes, acting as a role model for Principal Consultant behaviours
- Coach less‑experienced Test Managers and Leads, raising overall capability across the practice
- Contribute to Spike’s knowledge management, methods, and communities of practice
- Demonstrate Spike values through behaviour, decision‑making, and client interactions
- Collaborate with marketing to develop case studies, service propositions, and thought leadership
- Contribute to the evolution of Spike’s testing frameworks, standards, and service offerings
- Represent Spike’s quality and testing capability credibly with senior retail and technology stakeholders
Requirements:
- Proven experience leading enterprise or programme‑level testing across multiple projects or workstreams
- Strong consultancy background, with experience operating in complex client environments
- Demonstrated ability to influence senior and C‑level stakeholders
- Strong commercial awareness, including estimating, scoping, and managing profitable delivery
- Deep understanding of modern SDLCs, delivery models, and testing practices
- Comfortable operating autonomously with high levels of accountability
- Retail or eCommerce experience is highly desirable, particularly in complex, multi‑system environments.
- Desirable platform & domain experience: Salesforce (Commerce Cloud and/or Service Cloud), MuleSoft, NetSuite, Modern retail platforms including MACH architectures, Shopify front ends, payments, warehousing, or merchandising platforms
Benefits:
- Personal relationships with an open‑door leadership team
- Challenging consultancy‑led work across major retail brands
- Remote‑first working with flexibility and paid travel when required
- A business owned by practising consultants, with shared purpose and principles
- Pick‑and‑mix benefits allowance
- Dedicated career coach and ongoing development support
- Competitive salary
- 25 days annual leave + public holidays
- Day off for your birthday
- L&D allowance and training days
- Pension with auto‑enrolment after one month
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