Project Manager, Engagement and Communications
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Job Description
Project Manager connecting H&R Block corporate tax initiatives with field teams. Leading engagement programs, feedback channels, communications, and adoption across remote Missouri operations.
Responsibilities:
- Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks
- Coordinate engagement activities with field leaders, business partners, and cross-functional teams
- Lead support and escalation routines to resolve questions and improve the associate experience
- Facilitate feedback discussions to uncover barriers, readiness concerns, and improvement opportunities
- Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events
- Capture and analyze field feedback, best practices, and emerging trends to inform business decisions
- Track milestones, action items, risks, and follow-up activities across multiple projects and initiatives
- Partner with Operations, Training, Communications, and Product teams to align messaging and readiness activities
- Measure engagement effectiveness through participation trends, feedback insights, and adoption indicators
- Document lessons learned and recommend improvements for future engagement efforts
Requirements:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Minimum 3 years of experience in project or program management, communications planning, or similar related work
- Ability to work effectively in a diverse work group
- Ability to lead in a matrix environment and at a distance (virtually)
- Demonstrated decision-making, analytical, and problem-solving skills
- Effective oral, written, and interpersonal communication skills
- Demonstrated effectiveness presenting complex information to multiple organizational levels
- Strong facilitation and presentation skills
- Proficiency with Microsoft Office software and product planning tools
- Familiarity with project management methodologies
- Track record of establishing priorities and deadlines
Benefits:
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Support for life both in and outside of work
- Potential participation in incentive compensation or short-term incentive plans
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