Project Manager
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Job Description
Project Manager overseeing TrackCore Operating Room implementations and other software solutions. Collaborating with various teams to ensure successful client outcomes and effective integration.
Responsibilities:
- Managing all project tasks and activities through software go-live once the project is transitioned from sales.
- Coordinate with trainers to provide go-live plans and expectations.
- Support customers post go-live to facilitate the transition to the Customer Success team.
- Maintains customer records by updating account information in CRM software.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
- Project task management through phone calls, emails, MS TEAMS sessions.
- Validating hardware for use with the software.
- Import data into customer sites.
- Facilitating and assisting Technical Operations and Client Services teams with integration activities.
Requirements:
- Clinical / Healthcare IT experience or knowledge preferred
- Experience with training customers in a dynamic work environment
- Proven and methodical problem-solving abilities
- Ability to handle Tier I software support
- Strong skills in the use of the MS Office Suite (particularly Excel)
- General technical knowledge of PCs, Peripherals and Software
- Strong presentation skills
- Strong customer service skills
- A strong focus on quality
- Solid written and verbal communication
- The ability to work independently
- The ability to multi-task
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