Project Manager
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Job Description
Project Manager responsible for customer onboarding at Rx Redefined, ensuring project timelines and deliverables are met with a focus on healthcare solutions.
Responsibilities:
- Lead all aspects of customer onboarding from start to finish, managing internal and external deliverables to ensure timelines are met and the customer is launched per target.
- Lead regular customer communication and confirm all customer project deliverables and timelines are being met.
- Forecast potential schedule delays and project risks and develop strategies to overcome, including escalation when necessary.
- Delegate internal project tasks and ensure timely completion.
- Serve as the customer key point of contact during implementations for customer education, issue resolution, and adoption.
- Communicate internally to key stakeholders and leadership on project status and any potential problems or delays.
- Ensure that proper connections of subject matter experts between customers and internal team members are made (e.g. Licensing, Systems, Revenue Cycle).
- Lead the customer’s launch planning process internally and externally to ensure optimal post-launch performance.
Requirements:
- BS/BA with at least 4 years of experience in a customer-facing project management role, Sales experience preferred.
- Experience in Healthcare Account Management, and/or Tech start-up preferred.
- Expertise in defining project scope, goals, and deliverables.
- Demonstrated success influencing project team members without authority or direct supervision responsibilities.
- Fully remote with ability to travel for customer onsite training: up to 30% (peak times).
- Pacific or Central time zone locations preferred.
Benefits:
- Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.
- Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work.
- Unlimited PTO - take the time that you need.
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