Regional Manager – Customer Success
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Job Description
Regional Manager leading Customer Success Managers to drive customer satisfaction and retention at Megaport, a global leader in Network as a Service.
Responsibilities:
- Reporting to the Sr. Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR.
- You will be responsible for the day-to-day execution of our customer success strategy in your region, guiding your team to deepen relationships with customers, uncover upsell and cross-sell opportunities, and improve the overall customer experience.
- You will play a critical role in aligning your team’s efforts with company goals and will continue to implement the Sr. Director and Global Head of Customer Success's plans and vision for the success of this team.
Requirements:
- 3- 5+ years of experience in customer success, account management, or sales, with at least 2 years in a leadership or team lead capacity
- Experience managing a team in a fast-paced, tech-driven environment (cloud, SaaS, networking preferred)
- Proven ability to deliver results in customer retention and account growth
- Strong coaching and people management skills with a passion for developing talent
- Confident in using customer data and health metrics to drive decisions and prioritize actions
- Excellent organizational, communication, and interpersonal skills
- Comfortable managing competing priorities and adapting to change
- Bachelor’s degree in Business, Marketing, correlated field (or equivalent experience)
Benefits:
- Birthday Leave
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with ‘Legend’ and ‘Kudos’ Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
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