Renewals Manager – 12 Months FTC
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Renewals Manager retaining school-district customers for Everway’s neuroinclusive technology. Managing contracts, negotiations, forecasting, and at-risk accounts across a customer portfolio.
Responsibilities:
- Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals.
- Proactively engage customers before renewal dates to discuss contract terms, address questions, and confirm continued commitment.
- Collaborate with Sales and Customer Success on renewal terms, compliance documentation, pricing, contract structure, and renewal risks.
- Negotiate renewal terms and pricing using relevant discounting and pricing policies.
- Track renewal activities and stages, monitor retention goals, forecast quarterly revenue retention, and surface customer journey trends, risks, and expansion opportunities.
- Use CRM tools such as Salesforce and Gong to manage renewal activities and maintain accurate records.
- Identify at-risk accounts and develop retention strategies with Customer Success Managers and sales teams.
- Communicate product updates and value propositions to support renewals.
- Improve renewal workflows to make the process more efficient and customer-friendly.
Requirements:
- 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS.
- Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment.
- Strong negotiation and relationship management skills, with a customer-focused approach.
- Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals.
- Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously.
- Knowledge of the education sector, particularly K-12 or higher education, with an understanding of common renewal challenges in educational institutions.
- Familiarity with subscription-based business models, recurring revenue, and contract management.
- Experience collaborating with cross-functional teams, such as Customer Success, Sales, and Finance, to support retention and revenue goals.
- Understanding of churn metrics, renewal forecasting, and other key performance indicators (KPIs) related to customer retention.
Benefits:
- Competitive salary with bonus opportunities
- Flexible work schedules
- Comprehensive health and wellness benefits
- Flexible time off plans
- Career growth through development programs
- Collaborative, innovative culture
- Drug-Free Workplace
Similar Jobs
Senior Development Manager – Application Management Services
Senior Development Manager defining SAP application management strategy and innovation. Supporting presales, projects, and managed services growth at a digital product engineering company.
Senior Development Manager – Application Management Services
Senior Development Manager shaping SAP application management strategy and services at Nagarro. Leading innovation, presales, and managed-services projects across Germany, France, and Switzerland.
HNW/Trust and Estate Manager
Trust and Estates Manager delivering tax planning, compliance, and wealth-transfer strategies for high-net-worth clients. Managing engagements and developing SVA’s estate and fiduciary tax practice.
Sustainability Field Services Manager – Medical Surgical
Sustainability Field Services Manager leading customer implementation and account stewardship for Medtronic medical-device collection programs. Managing specialists across the Western US with significant field travel.
Solution Consulting Manager
Solution Consulting Manager leading Qualtrics’ North America enterprise pre-sales team. Driving AI-powered experience management platform adoption across major industry customers.
Transformation Manager – US Value & Access Strategy & Innovation
Transformation Manager advancing Amgen’s US Value & Access transformation initiatives. Managing cross-functional workstreams from business assessment through launch, validation, and adoption.
Senior Study Manager
Senior Study Manager leading Parexel’s end-to-end global clinical trial delivery. Overseeing cross-functional teams, vendors, budgets, risks, timelines, and regulatory compliance.
Review Manager
Review Manager using DISCO’s AI-powered legal platform to manage eDiscovery document review projects. Leading reviewers, optimizing workflows, and improving client speed-to-evidence and quality.
Manager, Media Planning – Strategy
Media strategy manager developing integrated retail, D2C, and digital campaigns for DEPT®, a technology-marketing growth company. Guiding planning, measurement, and cross-functional activation.
Policy Manager – Chain of Custody
Policy Manager developing FSC chain-of-custody standards and stakeholder guidance. Supporting sustainable forestry certification across the Asia Pacific region.
Senior Care Manager, RN
Centene RN Care Manager coordinating personalized care plans and healthcare services for North Carolina members. Supporting quality outcomes through assessment, education, provider collaboration, and care-plan management.
Facilities Manager
Facilities Manager overseeing building operations, budgets, vendors, and client service for JLL, a global real estate and investment management company.
Manager, FMCG/CPG Analytics Insights
FMCG/CPG analytics manager leading consumer, brand, sales, pricing, and distribution insights. Translating syndicated research data into strategic commercial recommendations for an India-based client.
Client Generation Manager
Client Generation Manager driving qualified legal-industry demos and paying clients through paid advertising, SEO, and conversion optimization. Measuring campaigns against acquisition costs, pipeline, and revenue.
Senior Manager, Specialty Strategy
Senior Manager guiding CVS Health’s specialty pharmacy strategy, portfolio prioritization, and value realization. Establishing OKR governance, executive reporting, and cross-functional measurement frameworks.
Real Estate Manager
Real Estate Manager sourcing sites, negotiating leases, and managing Geode Health’s nationwide outpatient mental health portfolio. Supporting strategic clinic growth through market analysis, transactions, and portfolio administration.
Senior Manager, Professional Services
Senior manager leading Keelvar’s US procurement consulting and customer support teams. Improving sourcing delivery, helpdesk performance, and AI-powered automation for enterprise customers.
Senior Cost Manager – Data Center Construction
Senior Cost Manager overseeing pre-lease budgets, CRA reviews and cost forecasting for Turner & Townsend’s data center construction projects. Handing validated cost positions to delivery teams.
Manager, Supply Planning
Supply Planning Manager leading inventory, capacity, and supply continuity strategy for Owens & Minor’s global healthcare supply chain. Driving S&OP, S&OE, IBP, and cross-functional planning performance.
Senior Regional Access Manager
Regional access manager advancing healthcare funding and patient access for Edwards Lifesciences' innovative medical technologies across Central and Southern Italy.