Solution Consulting Manager
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Job Description
Solution Consulting Manager leading Qualtrics’ North America enterprise pre-sales team. Driving AI-powered experience management platform adoption across major industry customers.
Responsibilities:
- Lead the Locations team, an industry-focused Solution Consulting team in North America Enterprise
- Support hospitality and travel, restaurants and retail, and sports, media and entertainment industries
- Partner with the head of North America Solution Consulting and the regional vice president of Sales
- Build a team of Solution Consultants with technical and strategic depth and clear growth paths
- Deliver outcomes including win rate, pipeline contribution, net new ARR, customer satisfaction and key-account strategy
- Partner with Sales leadership on coverage, priorities and team structure
- Serve as a senior voice to executives, Sales and Product on industry strategy and product direction
- Attract, develop and retain strong people
- Coach the team on customer preparation, deal strategy and deal reviews
- Partner with Sales leaders on Solution Consultant alignment to account executives
- Hire, onboard and develop Solution Consultants
- Run 1:1s and team meetings and support career development, promotions and performance reviews
- Influence key deals and build executive relationships
- Build fluency in the Qualtrics XM Data & AI Platform and coach the team on applying data and AI to industry needs and business outcomes
- Share industry vision with Sales and Product and consolidate customer and field feedback
- Contribute to product input, content, analyst relationships and events
Requirements:
- Minimum of 8 years of experience at a business-to-business (B2B) software as a service (SaaS) company, or in a practitioner or leadership role running large-scale programs or organizations
- Demonstrated ability to influence a sales cycle both strategically and technically, working with C-level and vice president buyers
- A record of owning results and helping others do the same, with resilience and comfort with ambiguity
- Experience coaching, mentoring or leading others, formally or informally, and a desire to lead people
- Excellent written and verbal communication, including presenting to executives and partnering with Sales leaders
- Strong understanding of AI and data-driven solutions and how they apply to customer and employee experience, with credibility among both technical and business executives
- Undergraduate degree
- Legally authorized to work in the United States
- Travel required (up to 25%)
- Preferred: 5 or more years leading pre-sales or similar teams, including strategic, senior individual contributors
- Preferred: Experience engaging teams through change
- Preferred: Experience in pre-sales (solution consulting, solutions engineering or solution strategy)
- Preferred: Experience with Customer or Employee Experience software
- Preferred: Hands-on experience with large language models
- Preferred: Experience with hospitality, travel, retail, restaurant, sports, media or entertainment customers
Benefits:
- Travel required (up to 25%)
- The role is exempt from working in office
- Qualtrics equal opportunity and reasonable accommodation commitments
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