Sustainability Field Services Manager – Medical Surgical
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Job Description
Sustainability Field Services Manager leading customer implementation and account stewardship for Medtronic medical-device collection programs. Managing specialists across the Western US with significant field travel.
Responsibilities:
- Lead, coach, and develop a team of Sustainability Specialists, including hiring, onboarding, goal setting, performance management, and capability development
- Oversee customer kickoff and implementation for sustainability collections programs
- Ensure proactive account management, relationship building, and follow-through on customer needs
- Establish service standards, playbooks, and operating rhythms for onboarding, program adoption, issue escalation, and account reviews
- Monitor implementation progress, participation, collection activity, service levels, and customer feedback
- Use data to identify risks, resolve barriers, and improve program performance
- Partner with sales, strategic account teams, and clinical partners during the transition from sale to implementation
- Coordinate with operations, sustainability, marketing, finance, and external program partners
- Communicate customer insights, implementation trends, service risks, and improvement opportunities
- Manage team capacity, priorities, and resources across a geographically distributed portfolio
- Represent the customer and sustainability services perspective in cross-functional planning
Requirements:
- Bachelor’s degree required and at least 5 years of relevant customer-facing, field service, account management, implementation or commercial experience, or an advanced degree and at least 3 years of relevant experience
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not offered for roles below Principal level
- Valid driver's license
- Experience leading customer success, field service, implementation, or account management teams
- Experience supporting medical devices, capital equipment, disposable products, or healthcare services in a field environment
- Experience implementing customer programs, service workflows, or sustainability/product collection initiatives
- Experience using customer, operational, or program-performance data
- Recruiting, hiring, coaching, and talent development experience
- Ability to read, analyze, and interpret purchase agreements, financial reports, professional journals, technical procedures, or governmental regulations
- Experience preparing reports, presentations, and business correspondence and presenting information to stakeholders
- Knowledge of the hospital and healthcare environment
- Organizational, prioritization, and time-management skills
- High computer proficiency, including Word, Excel, PowerPoint, and Outlook
- For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits:
- Competitive Salary and flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
- Sales Incentive Plan (SIP)
- Paid sick time for temporary employees, as required by applicable state law
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