Operations Manager – eCommerce, DTC
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Job Description
Operations Manager scaling supply chain, fulfillment, people, and processes for a growing physical-product DTC/eCommerce brand. Building SOPs, systems, reporting, and accountability across the company.
Responsibilities:
- Own day-to-day operations and identify bottlenecks before they become problems
- Build and implement SOPs, workflows, and systems in Notion
- Oversee supply chain, inventory, purchasing, logistics, 3PL, and fulfillment
- Help lead Customer Service and cross-functional teams
- Support hiring, onboarding, team accountability, and performance
- Manage projects from idea → execution with minimal founder involvement
- Build reporting and KPIs that give leadership clear visibility
- Coordinate with suppliers, manufacturers, 3PLs, and other external partners
Requirements:
- Direct, in-house experience operating a physical-product DTC/eCommerce brand
- 3+ years in Operations, General Management, or a similar leadership role
- Experience across multiple business functions, not just one department
- Strong supply chain, inventory, fulfillment, and 3PL experience
- Proven experience building SOPs and scalable processes
- Experience hiring, managing, and holding teams accountable
- Strong analytical and problem-solving skills
- Experience in health, wellness, supplements, or nutrition (strong plus)
- Experience working directly with founders in a high-growth DTC company (strong plus)
- Head of Operations, General Manager, COO, or Chief of Staff background (strong plus)
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