Reporter Training Specialist
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Job Description
Reporter Training Specialist sourcing, onboarding, and training court reporters for Remote Legal’s technology-enabled deposition services. Maintaining quality standards, calibration, feedback, and team workflows.
Responsibilities:
- Source court reporters through approved recruiting platforms, including Rippling
- Conduct interviews, evaluate qualifications, and support hiring decisions
- Manage reporter onboarding, documentation, system access, and initial readiness checks
- Train reporters on company processes, operational expectations, quality standards, Remote Legal platforms, and related technology tools
- Create, maintain, and update training scenarios, guides, reference materials, procedures, and documentation
- Coordinate with Operations and Assignments to identify training needs and performance gaps
- Provide refresher training, updates, process rollouts, remediation, and targeted retraining
- Maintain accurate training records and onboarding documentation
- Monitor training effectiveness and recommend improvements
- Ensure training aligns with legal, procedural, and company standards
- Develop, review, and update the quality rubric
- Establish and enforce a consistent cadence for feedback
- Facilitate regular quality calibration sessions
- Create and distribute detailed feedback based on quality reviews and audits
- Review markups and scorecards for accuracy and consistency
- Maintain strict confidentiality of company, client, and reporter information
- Recruit, onboard, train, and oversee direct reports as assigned
- Provide coaching, guidance, and development for direct reports
- Set team priorities, allocate workload, and ensure coverage
- Lead performance management activities, including goal setting, feedback, documentation, and corrective-action support
- Establish repeatable workflows, documentation standards, and knowledge-sharing routines
- Perform other duties as assigned
Requirements:
- Strong training, facilitation, and instructional design skills
- Ability to clearly communicate processes and technical concepts
- Strong organizational and documentation skills
- Ability to manage multiple onboarding and training workflows simultaneously
- High attention to detail and quality standards
- Problem-solving mindset with ability to adapt training to reporter needs
- Demonstrated ability to lead, coach, and develop team members in a remote environment
- Comfort working in a fast-paced, remote environment
- Experience with court reporting workflows or legal proceedings preferred
- Ability to collaborate cross-functionally with multiple departments
- High school diploma or equivalent required; bachelor’s degree preferred
- 2-5 years of professional experience, including experience in training, onboarding, operations, or related roles and experience in legal, court reporting, or related environments
- Reliable high-speed internet access
- Private, secure workspace
- Ability to work for extended periods at a computer workstation
- Ability to perform repetitive motions, including frequent typing, keyboarding, and use of a mouse or other input devices
- Ability to view computer screens, read digital documents, and analyze information for prolonged periods
- Ability to occasionally adjust or move home office equipment weighing up to 10 pounds
- Ability to travel to surrounding areas or states as needed
Benefits:
- Primarily remote position performed from a home office or approved remote work location
- Limited travel may be required periodically for training, meetings, or other business needs
- Secure, company-approved technology platforms
- Some evening or weekend work may be required depending on client needs or emergency situations
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