Reporting Analyst, Product Data
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Job Description
Reporting Analyst converting operational and conversational data into actionable intelligence for healthcare workflows. Collaborating with teams to optimize automation performance and deliver insightful reports.
Responsibilities:
- Own the measurement plan for healthcare workflow implementations — defining goals, KPIs, success criteria, and reporting cadence for AI-driven workflow deployments across payer and provider customers.
- Develop reusable dashboards, scorecards, and data views in Sigma that reflect end-to-end workflow performance: automation rates, containment, escalation patterns, task completion, and downstream outcomes such as authorization approvals or appointment confirmations.
- Deliver recurring and ad-hoc reports that translate interaction and operational data into clear narratives and actionable recommendations for Product, Customer Success, and customer stakeholders.
- Analyze interaction events across the IntelePeer platform — telephony, ASR/NLU, orchestration, EHR/CRM integrations — to surface how workflows are performing across prior authorization, referral management, claims status, and patient access use cases.
- Identify patterns in automation effectiveness, intent and slot performance, call containment, and transfer rates that indicate where workflows are delivering value and where optimization is needed.
Requirements:
- Bachelor's degree in a quantitative field such as Statistics, Data Science, Computer Science, Economics, or Industrial Engineering — or equivalent practical experience.
- At least three (3) years of relevant data analytics experience in product, operations, consulting, or customer analytics; contact center or conversational AI experience preferred.
- Experience building executive-ready dashboards and reporting artifacts for external customers or senior leadership required.
- Experience in healthcare IT, revenue cycle, appointment management, or other regulated healthcare workflow environments.
- Familiarity with payer/provider administrative processes such as prior authorization, referral management, claims status, or patient scheduling.
- Hands-on experience with conversational AI deployments or CPaaS platforms and their associated telemetry.
- Relevant certifications (e.g., Snowflake, Power BI, Tableau, Looker) are a plus.
Benefits:
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
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