Restaurant Account Success Manager
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Job Description
Restaurant Account Success Manager overseeing key growth accounts for Dinova. Responsible for maintaining client relationships and maximizing account satisfaction.
Responsibilities:
- Ensure the retention and stability of restaurant accounts within your book of business and across the Dinova network.
- Maintain regular communication with restaurant partners to address service needs, resolve issues, and foster long-term loyalty.
- Foster relationships with existing restaurant partners to identify opportunities for network expansion.
- Analyze your book of business to uncover trends and recommend new restaurant locations for the network.
- Collaborate with sales and account management teams to develop and execute upsell strategies.
- Monitor and manage the shared Restaurant Services team queue, triaging and resolving incoming partner and client requests.
- Provide support to TechTouch accounts that do not have dedicated account managers.
- Assist the team in managing private dining requests from corporate clients, prioritizing in network restaurant options.
Requirements:
- Bachelor’s degree in business, Hospitality, Marketing, or a related field is preferred.
- 2+ years in account management, customer success, sales, or hospitality management, with a focus on restaurants or foodservice preferred.
- Strong relationship-building and communication skills to engage partners and clients effectively.
- Analytical mindset to identify growth opportunities and interpret performance data.
- Create and present the “brand success story” in a way that conveys mutual value between the Dinova and restaurant partnership.
- Proven ability to manage multiple accounts, priorities, and inquiries in a fast-paced environment.
- Proficiency with programs such as Excel, PowerPoint, CRM systems.
Benefits:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
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