Revenue Operations Manager
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Job Description
Revenue Operations Manager creating systems and processes for Tessitura, a nonprofit technology company for arts and cultural organizations. Building dashboards and reports to support decision-making in the growth department.
Responsibilities:
- Build and maintain dashboards and reporting that provide clear visibility into pipeline health
- Ensure lead flow, attribution, and campaign tracking are visible and actionable
- Track and report on win/loss data, sales cycle length, and conversion rates by stage and segment
- Define and maintain funnel stages, pipeline definitions, and key performance indicators
- Guide the ongoing refinement of the sales process and qualification criteria
- Maintain CRM growth data integrity and reporting reliability
- Lead the structure and cadence of pipeline and forecast reviews
- Identify where pipeline or process breakdowns exist and surface them with clarity
- Document processes and help establish consistent operating rhythms across Growth teams
Requirements:
- 4-8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles
- Hands-on experience with CRM systems (Salesforce strongly preferred)
- Strong analytical skills with attention to detail and data accuracy
- Experience working across Sales, Marketing, and customer-facing teams
- Active use of AI tools for data analysis, reporting, and workflow automation
- Exceptional collaboration capabilities
- Ability to manage multiple priorities and meet deadlines
- Strong communication and problem-solving skills
- Comfort with ambiguity and building from scratch
Benefits:
- Various medical, dental, and vision plans
- Life and AD&D insurance
- Disability insurance
- Employee assistance programs
- 401(k) retirement plan with employer match
- Generous paid time off, including vacation and sick leave
- 12 weeks of paid parental leave
- 7-week sabbatical after seven years of service
- Recharge week between Christmas and New Year’s
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