RVP, Commercial Services – Americas
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Job Description
RVP of Commercial Services overseeing sales performance for full-service and select-service hotels across the Americas. Driving strategic direction, operational leadership, and talent development in a growing hospitality brand.
Responsibilities:
- Interface directly with hotel owners, property leadership teams, and regional partners to build trust, alignment, and shared accountability for topline performance.
- Represent the Commercial Services function in owner discussions, ensuring transparent communication, data‑driven insights, and a balanced approach to strategic decision‑making.
- Act as a connector between field and corporate teams, ensuring property-level needs are clearly communicated and understood across the organization.
- Engage closely with assigned properties to ensure the Strategic Revenue Plan is designed, aligned, and executed to meet or exceed ownership expectations.
- Support the creation, refinement, and continuous improvement of the Strategic Revenue Plan—including pricing, segmentation strategy, demand generation, and market share objectives.
- Partner with hotels to identify performance gaps, develop corrective action plans, and drive sustainable improvements toward stabilization and long‑term revenue growth.
- Monitor key sales, revenue, and market metrics to support data‑driven strategies and ensure alignment with enterprise commercial priorities.
- Liaise between hotel teams and corporate commercial functions (Revenue Management, Sales, Digital, Loyalty, Brand, Marketing and Analytics) to ensure full activation of enterprise resources at the property level.
- Manage sales, revenue and marketing related hotel escalations, working with leaders at both property and corporate levels to diagnose issues and implement effective solutions.
- Ensure effective tactical sales planning, segment deployment, and account management practices are in place across assigned hotels.
- Contribute to the development and execution of topline revenue generation strategies that align with enterprise goals and drive RevPAR penetration and market share gains.
Requirements:
- 12+ years of progressive experience in sales, revenue, marketing, or commercial strategy within the hospitality industry
- 10+ years in multi-unit or regional leadership, overseeing portfolios of full-service and lifestyle or select-service hotels
- Proven success leading both managed and franchise hotel environments.
- Strong knowledge and understanding of the pre-opening experience and ramp process.
- Demonstrated experience in setting and managing sales budgets, forecasting, and business planning
- Strong track record of driving market share growth, revenue performance, marketing and sales team effectiveness
- Experience managing hotel escalations, navigating complex operational or owner-related issues
- Prior responsibility for influencing or supporting talent development, hiring decisions, and performance management
- High proficiency in all Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint) and Hyatt (or comparable) CRM, event management, and RFP systems
- Ability to travel, primarily domestically, throughout assigned territory/region – approximately 60%
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits include well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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