Sales Development Representative
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Job Description
Sales Development Representative reaching out to dormant customers for a roofing and home services company in Colombia. Focused on lead generation and relationship management in a remote setting.
Responsibilities:
- Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS
- Review customer history via Company Cam photos and service documentation
- Identify upsell opportunities based on previous service dates and customer needs
- Build compelling narratives around service anniversaries and roof health checks
- Schedule consultations and document customer interactions in HubSpot
- Answer incoming customer phone calls and create new contacts in HubSpot
- Generate and manage sales deals, creating logistics appointments for field teams
- Collaborate with outside sales representatives to gather customer insights and objection details
- Follow up with customers post-appointment to address questions and overcome objections
- Adjust and present pricing quotes using our quoting tool based on customer sensitivity
- Document all customer interactions, timelines, and decision-making criteria in HubSpot
- Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline
- Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM
- Manage occasional weekend coverage during peak seasons
Requirements:
- Proven track record in B2B or B2C sales, SDR, or customer support-to-sales transition
- Proficiency with HubSpot CRM (or quick ability to learn)
- Fluent English with excellent phone and written communication abilities
- Comfortable with VoIP systems, AI tools, and SaaS platforms
- PST availability with flexibility for extended hours (5:00 PM - 7:30 PM PST minimum)
- Stable internet connection and professional home office setup
Benefits:
- Health insurance
- Flexible work arrangements
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