Sales Development Representative
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Job Description
Sales Development Representative converting inbound/outbound calls into confirmed vehicle service appointments. Providing customer care and collaboration with shop teams at Stress Free Auto Care.
Responsibilities:
- Convert inbound and outbound calls into confirmed vehicle service appointments.
- Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
- Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
- Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
- Communicate clearly with customers about services, timelines, and costs.
- Use our CRM to track leads, schedule appointments, and document all customer interactions.
- Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.
Requirements:
- Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
- Strong phone presence with experience handling high call volumes (75–100+ calls/day).
- Ability to influence and close without being pushy—consultative, trust-based selling.
- Skilled at meeting or exceeding sales and service KPIs.
- Proficiency with CRM tools and strong organizational skills.
- Fast and accurate typing (40+ WPM).
- Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.
Benefits:
- PTO + 6 paid holidays annually
- Medical, Dental, and Vision Insurance
- 401(k) with 4% employer match
- Employee referral program
- Competitive Base Pay: Hourly + Commission + Bonuses ($100k OTE)
- Fully Remote: Work from anywhere in the U.S.
- Career Growth: We’re expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.
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