Sales Operations Manager
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Job Description
Sales Operations Manager ensuring smooth operations of the Sales organization, optimizing Salesforce and facilitating cross-functional collaboration for various sales teams.
Responsibilities:
- Serve as the operational backbone of the Sales organization, ensuring that tools, processes, and systems are running smoothly and consistently.
- Act as the day-to-day operational partner to Sales, owning CRM hygiene, tool coordination, cross-functional execution, and project delivery.
- Partner with IT to support the administration, configuration, and ongoing optimization of Salesforce as the core CRM platform.
- Act as the Sales-side business partner to ensure Salesforce is configured to support sales workflows, usability, and adoption.
- Own the day-to-day operation of all sales-facing tools, serving as the primary point of accountability for usability, alignment, and issue resolution.
- Help define requirements, test changes, and validate releases related to Salesforce and adjacent Sales tools.
- Coordinate user access requests, workflow changes, and integration needs through established IT processes.
- Support tool rationalization and consolidation efforts by documenting business use cases and operational gaps.
- Act as the operational liaison between Sales and key partner teams including Marketing, Deal Desk, IT, Product, and Finance.
- Support Sales Enablement by helping create, organize, and maintain sales-facing content, ensuring materials are accurate, accessible, and aligned with tools and processes used by Sales.
- Ensure alignment on processes such as lead flow, opportunity management, quoting handoffs, and system dependencies.
- Translate Sales needs into clear, actionable business requirements for technical and operational partners.
- Reinforce standard processes while supporting exceptions through appropriate governance paths.
- Drive remediation of duplicates, stale records, orphaned data, and incomplete or inconsistent entries.
Requirements:
- 5–8+ years of experience in Sales Operations, Business Operations, or Revenue Operations support roles.
- Strong working knowledge of Salesforce in a Sales environment, with experience partnering closely with IT teams.
- Proven ability to manage tools, processes, and cross-functional dependencies.
- Comfortable acting as a first-line problem solver for Sales.
- Strong communication skills and ability to translate between Sales, operations, and technical teams.
- Highly organized, execution-focused, and comfortable operating in evolving environments.
Benefits:
- Medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
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