Sales Support Manager – Customer Success
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Job Description
Sales Support Manager focusing on high-value renewals and expansions at Command|Link. Partnering with Customer Success Managers to streamline operational processes for better efficiency.
Responsibilities:
- Partner closely with CSMs on renewal strategy execution, ensuring timelines, pricing accuracy, and completeness.
- Build, maintain, and refine advanced Excel-based pricing models, renewal comparisons, and financial scenarios.
- Manage vendor quotes, serviceability checks, and tool submissions for renewal and expansion opportunities.
- Prepare customer-ready renewal summaries, pricing breakdowns, and comparison views that support confident decision-making.
- Track in-flight renewals, proactively flag risks, and ensure nothing slips through the cracks.
- Continuously improve renewal workflows, templates, and Excel models to support scale.
- Take on additional projects as needed to support Customer Success operations and organizational growth.
Requirements:
- Experience supporting renewals, account management, or customer success in a B2B environment.
- Strong understanding of telecom, network, or technology services; experience with global or multi-site services is a plus.
- Advanced Excel skills (formulas, lookups, pivot tables, scenario modeling); finance or pricing model experience strongly preferred.
- Comfort working with vendor quote tools, pricing systems, and internal business platforms.
- Highly organized, detail-oriented, and comfortable managing multiple high-stakes renewals simultaneously.
- A proactive, ownership-driven mindset—you see gaps and close them.
- Ability to work U.S. business hours reliably.
Benefits:
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
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