Sales Support
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Sales Support Administrator ensuring accurate fulfilment of customer and team operational needs. Managing quotes, orders, and customer interactions effectively and efficiently.
Responsibilities:
- Responsible for administering the Sales Support function to ensure the accurate and effective fulfilment of customer and the team's operational needs.
- Quotes and revisions are prepared accurately and within SLA times.
- Urgent quotes and revisions completed within timeframes requested.
- All quotes and revisions completed within 24 hours of receipt of full and complete information.
- All quotes and revisions completed accurately and in line with the request details.
- Orders and Revisions prepared accurately and within SLA times.
- Urgent orders and revisions completed within timeframes requested.
- All orders and revisions completed within 48 hours of receipt of full and complete information.
- All orders and revisions completed accurately and in line with the request details.
- Answer the phone when Internal Account Managers and Customer Experience Coordinators are unable to.
- Assist the customer to the best of your ability or pass them onto someone else who can help them.
- Always maintain a positive and helpful attitude when speaking to customers.
- Take messages and pass on to the appropriate person where necessary.
- Log all customer contact in CRM.
- Assist the sales team in ensuring information is processed correctly in CRM, e.g. updating existing requests, prioritising something as urgent etc.
- Ensure to check with the sales team around any requests that are unclear.
Requirements:
- 3 years of Sales Support experience.
- Experience in Customer Service via phone and email.
- Excellent attention to detail.
- You should enjoy a focused role, which requires your full attention for lengthy periods of time.
- This job requires you to be highly organised.
- Gets stuff done – can manage multiple conflicting priorities without dropping the ball – instils confidence in others about their ability to deliver.
- You should feel comfortable enforcing the rules amongst your co-workers in a polite and friendly manner.
- Able to relate to all types of people openly.
- Good verbal and written communication skills.
- You must be highly confident in all usual administrative software (Outlook, Excel etc.), you should be a quick learner when it comes to other software and have a basic understanding of how ERP software works.
Similar Jobs
Consumer Consultant, Sales Experience, Execution
Consumer Consultant driving business strategies through analytics and insights for a leading financial services company. Collaborating with leadership and managing large-scale initiatives to ensure execution aligns with business goals.
Regional Sales Director
Regional Sales Director responsible for creating new business opportunities with a focus on Fortune 250 prospects. Leading sales efforts for Illumio's breach containment platform in Brazil.
Sales Enablement Analyst
Sales Enablement Analyst responsible for training programs and sales enablement strategies in SaaS company. Collaborates with sales, marketing, and product teams to enhance revenue performance.
Digital Sales Planner
Digital Sales Planner supporting pre-sale and execution workflows at StockTwits. Focused on media plans, decks, and collaboration with Account Managers and Sales.
Chemical Engineer – Sales Manager, Coatings, Construction and Adhesives
Chemical Engineer - Sales Manager responsible for expanding business in Austria and Eastern Europe. Focusing on customer relationship management and technical sales discussions related to coatings and adhesives.
Functional Analyst, Salesforce
Consultant analyzing business challenges and proposing Salesforce solutions. Collaborating with stakeholders and testing user acceptance while maintaining Salesforce systems.
Functional Analyst, Salesforce Marketing Cloud
As an SFMC Functional Analyst, you will lead multichannel campaigns and automate customer journeys. Focus on enhancing the customer experience within the Salesforce ecosystem.
Senior Salesforce Marketing Cloud Specialist
Senior Salesforce Marketing Cloud Specialist configuring complex automations and integrating multicloud solutions. Collaborating on data architecture and mentoring junior analysts in innovative projects.
Director of Sales – Implementation
Director of Sales & Implementation at Critical Response Group educating clients on safety technology and emergency response platforms while managing strategic relationships.
Workplace Care Sales Advisor
Workplace Care Sales Advisor responsible for driving new business growth for Evernorth Workplace Care solutions. Collaborating with multiple stakeholders to execute cohesive sales strategies.
Area Sales Manager – Koblenz, Trier, Kaiserslautern, Luxembourg
Area Sales Manager responsible for sales across Koblenz, Trier, Kaiserslautern, and Luxembourg. Focus on customer development and market needs identification.
Manager, Sales Analytics
Manager, Sales Analytics responsible for reporting and pipeline health in cybersecurity firm ThreatDown. Analyzing sales trends and collaborating with leaders for actionable insights.
Sales Assistant – SAP Sales
Sales Assistant coordinating sales processes and supporting sales team with offer management and order processing. Engaging in CRM data management and process optimization in a leading IT service company.
Network Solutions Architect – Pre-Sales
Network Solutions Architect at EVOTEK driving pre-sales activities and building client relationships for digital solutions. Focusing on technical expertise in networking and design.
Regional Sales Manager – Infectious Disease Diagnostics
Regional Sales Manager responsible for sales goals in Infectious Disease diagnostics. Overseeing regional team, focusing on marketing and client relationships for Abbott.
Campaigns Analyst, Salesforce Marketing Cloud – Mid-level
CRM Analyst optimizing automated journeys and multichannel orchestration in Salesforce Marketing Cloud. Collaborating with data team and analyzing KPIs for conversion improvement.
Regional Sales Manager – DACH
Regional Sales Manager focusing on Bio-Layer Interferometry instrumentation for the DACH region. Driving sales in life sciences and building key relationships within the field.
Sales Director, German Speaking
Sales Director targeting enterprise clients in the UK focusing on long sales cycles and building C-suite relationships. Join Federato, an AI-native insurance platform.
Manager/Sr. Manager, Sales Assist
Manager/Sr. Manager overseeing Sales Assist team to drive customer success and revenue growth at Zapier using automation tools.
National Sales Director, Pharmaceutical Strategy
National Sales Director responsible for pharmaceutical vertical sales strategy at Loews Hotels & Co. Lead engagement and revenue growth for national pharmaceutical accounts.