Sales Team Lead
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Job Description
Sales Team Lead responsible for overseeing a team of Sales Representatives. Focused on converting warm leads into paying customers with coaching and operational excellence.
Responsibilities:
- Lead, coach, and support a team of Sales Representatives handling warm inbound leads.
- Ensure leads are contacted, followed up, and managed quickly so they do not go cold.
- Monitor daily and weekly performance against sales, revenue, conversion, and activity targets.
- Review call quality, CRM notes, follow-up discipline, and sales pipeline management.
- Provide regular coaching, feedback, roleplays, and performance guidance to improve rep effectiveness.
- Support onboarding, nesting, and ramp-up for new Sales Representatives.
- Help calibrate hiring standards by identifying the sales behaviors, communication skills, and customer handling style needed for success.
- Partner with training, quality, client success, and sales leadership teams to improve performance and consistency.
- Identify performance gaps early and support action plans, coaching plans, or performance improvement plans when needed.
- Prepare and share performance updates, insights, and recommended actions during regular business reviews.
- Reinforce the company's mission, customer experience standards, and consultative sales approach across the team.
Requirements:
- Proven experience in sales, telesales, outbound telemarketing, consultative selling, or phone-based customer conversion.
- Previous experience as a Team Lead, Sales Supervisor, Sales Coach, Senior Sales Representative, or similar leadership role.
- Experience supporting UK or US market sales teams is preferred.
- Strong understanding of sales KPIs, including conversion rate, sales count, billing revenue, booking revenue, and pipeline activity.
- Excellent verbal and written English communication skills.
- Strong coaching skills, including the ability to give clear feedback and improve rep performance.
- Comfortable reviewing calls, CRM records, follow-up activity, and sales reports.
- Strong organization, time management, and prioritization skills.
- Confident working with targets, dashboards, and performance reviews.
- Able to work independently while coordinating effectively with cross-functional support teams.
- Flexible, hands-on, and willing to adapt as the team scales and business needs change.
Benefits:
- Flexible work arrangements
- Professional development
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