Salesforce Administrator
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Job Description
Salesforce Administrator supporting Salesforce solutions for digital transformation services in Federal agencies. Collaborating with architects to maintain and enhance Salesforce applications.
Responsibilities:
- Assist in the administration, configuration, and maintenance of Salesforce applications and environments
- Support users by troubleshooting issues, managing tickets, and resolving Salesforce-related requests in a timely manner
- Create and maintain reports, dashboards, workflows, validation rules, and other declarative Salesforce features
- Perform user account management, profile updates, page layouts, permission set assignments, and data maintenance activities
- Utilize Visual Studio Code (VS Code) and GitHub for configuration management, version control, and supporting deployment activities
- Maintain system documentation, training materials, and standard operating procedures
- Participate in data imports, data cleansing, and data quality initiatives using Salesforce tools
- Communicate effectively with team members and stakeholders regarding support requests, updates, and system issues.
Requirements:
- Must be a United States (U.S.) Citizen and the work MUST BE PERFORMED in the United States (U.S.)
- Ability to obtain a Federal Public Trust
- 2+ years of experience as a Salesforce Administrator or supporting Salesforce applications
- 1+ years of experience Salesforce Lightning and standard Salesforce functionality
- 1+ years of experience with Microsoft Office Suite and ticket management systems
- Preferred Bachelor’s degree
- Salesforce Administrator Certification
- Strong communication, analytical, and problem-solving skills
- Experience supporting Service Cloud or Public Sector Solutions
- Experience with data management tools such as Data Loader
- Familiarity with Agile methodologies and Jira or similar project management tools
- Basic understanding of Flows, Apex, and debugging.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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