Senior AI Strategic Customer Engagement Manager
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Job Description
Strategic Customer Engagement Manager at Workday driving AI revenue growth through executive engagements and innovative solutions. Collaborating with sales and product teams to shape AI strategy in enterprises.
Responsibilities:
- Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders
- Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process
- Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value
- Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite
- Lead executive‑level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday’s capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy‑in across the C‑suite and functional leaders
- Act as a consultative advisor, diving deep into a customer’s business to diagnose problems and position Workday’s AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses
- Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes
- Maintain deep, current expertise on the AI market—including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics—and use this to sharpen how we position Workday AI
- Execute AI GTM programs and plays that can be scaled across regions, segments, and industries
- Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises
- Provide structured, customer‑backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI
- Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards
- Contribute to developing and refining field‑ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success
- Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday’s voice in the AI market
Requirements:
- 6+ years in relevant roles (e.g., AI Sales, AI Product Strategy, AI Sales Strategy, Customer Strategy, Management Consulting, or similar customer‑facing strategic roles)
- Experience working with Fortune 500 or larger enterprise clients
- Strong background in sales strategy, AI‑related sales or GTM strategy, or similar roles focused on technology or AI‑driven solutions
- Demonstrated experience leading executive‑level conversations, public speaking, and producing strategic content (presentations, narratives, or thought leadership)
- Experience in or with regulated industries; HR technology experience strongly preferred
- Proven ability to map AI capabilities to business value (e.g., revenue growth, cost savings, experience improvements, operational efficiencies) and to build compelling business cases
- Solid technical understanding of AI concepts (LLMs, generative AI, data platforms, ML, copilots/agents) sufficient to partner credibly with product and engineering in a senior, business‑facing capacity
- Deep understanding of the end‑to‑end customer lifecycle (Sales, Deployment, Post‑Go‑Live / Adoption / Expansion)
- Experience working in entrepreneurial or high‑growth environments and with global, cross‑functional teams
- Strong executive presence with the ability to influence and align senior stakeholders, both externally with customers and internally
- Proficiency with Workday (or similar HCM/ERP platforms), including experience with intelligent features such as agents, copilots, or AI‑powered workflows
- Passion for revenue impact, commercialization, and scaling customer adoption
- Strong program and project management skills; able to self‑manage, prioritize, and deliver complex cross‑functional initiatives end‑to‑end
- Excellent written and verbal communication skills, including the ability to simplify complex AI concepts into clear, business‑oriented narratives
- Interest in AI and the future of work, including emerging trends in talent, productivity, and organizational design
- Able to travel up to 50%.
Benefits:
- Competitive salary
- Workday Bonus Plan
- Role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
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