Senior Billing Analyst – Night Shift
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Job Description
Senior Billing Analyst providing excellent customer service and resolving billing inquiries for Comcast. Managing contract reviews and monthly billing audits in a remote, fast-paced environment.
Responsibilities:
- Interacts with customers via telephone, e-mail, or video meeting to assist with a variety of customer inquiries and issues
- Review customer contracts to determine terms and conditions as well as billing accuracy
- Perform monthly billing audit
- Explains invoices, contracts, and dispute resolutions effectively to ensure customer understanding
- Navigates through multiple internal systems to retrieve relevant information for resolving billing issues
- Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Requirements:
- Must have 3 years of relevant experience as a billing analyst
- Customer facing experience
- Excellent command of the English language
- Proficiency in the use of MS Excel application
- Preferably with customer service experience, experience in resolving customer disputes, and familiarity with reading contracts
Benefits:
- array of options, expert guidance and always-on tools
- personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life
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