Senior Business Analyst
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Job Description
Senior Business Analyst translating customer and regulatory requirements into solutions for GCH Technologies’ registry, identity verification, and messaging platforms. Driving process excellence, analytics, and cross-functional delivery.
Responsibilities:
- Serve as the bridge between business stakeholders, product leadership, and engineering teams across registry, identity verification, and business messaging platforms
- Own business requirements, functional specifications, process documentation, and user stories
- Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA
- Maintain traceability between requirements, development work, and acceptance criteria
- Own requirements through delivery, addressing implementation risks and ensuring business objectives are met
- Analyze and document current- and future-state processes, workflows, business rules, and system interactions
- Identify process improvements, automation opportunities, and operational efficiencies
- Evaluate cross-product impacts and promote consistency across workflows, data models, and customer experiences
- Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition
- Collaborate with Customer Success, Operations, customers, and external stakeholders to capture needs and validate solutions
- Facilitate stakeholder alignment through communication, documentation, process modeling, and solution validation
- Define reporting and analytics requirements for operational KPIs, SLAs, and customer reporting
- Analyze platform data and translate insights into recommendations for product, operational, and strategic decisions
Requirements:
- Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts
- Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions
- Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements
- Experience with process analysis, process mapping, and documentation tools such as Confluence, Lucidchart, Miro, or similar platforms
- Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle
- Experience analyzing data using SQL or similar tools to support business decisions
- Experience operating in a B2B or SaaS environment supporting customers and contractual service commitments
- Experience building or supporting similar platforms, such as registries or compliance systems, identity or entity verification systems, or messaging/communications platforms
- Telecommunications, messaging, or wireless ecosystem experience is advantageous
- Experience with KYC/KYB processes, identity verification platforms, or business entity data management is advantageous
- Experience with billing and subscription management platforms such as Stripe or Chargebee is advantageous
- Experience supporting regulated industries or compliance-driven environments is advantageous
- Experience with Power BI, Tableau, or QuickSight is advantageous
- Website UX experience is advantageous
- CBAP, PMI-PBA, or similar certification is advantageous
- Spanish fluency is advantageous
Benefits:
- Variable pay, issued as a monetary bonus or in another form
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- Life insurance
- Accidental death and dismemberment (ADD) insurance
- Disability insurance
- Retirement plan
- Paid vacation/time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
- Flexible work environment
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