Business Analyst
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Job Description
Business Analyst delivering reporting and insights for ServiceChannel, a facilities operations software provider. Supporting account performance, client reviews, dashboards, and operational improvements.
Responsibilities:
- Develop and maintain recurring operational and executive reports
- Analyze account performance metrics, trends, spend, work order activity, and provider performance
- Support Quarterly Business Reviews, Executive Business Reviews, and client presentations
- Partner with Account Management to identify risks, opportunities, and process improvements
- Ensure data integrity and accuracy across reporting platforms
- Respond to ad hoc client and internal reporting requests
- Create dashboards and visualizations to communicate key business insights
- Collaborate with cross-functional teams to support account growth and operational excellence
Requirements:
- Bachelor's degree in Business, Analytics, Finance, Economics, or related field
- Strong analytical and problem-solving skills
- Advanced proficiency in Excel
- Ability to work with large datasets and communicate insights effectively
- Strong organizational and project management skills
- Excellent written and verbal communication skills
- Experience with BI/reporting tools preferred
- Experience with SQL, Looker, Power BI, or similar analytics tools preferred
- Experience supporting enterprise accounts in a service, facilities, or operations environment preferred
Benefits:
- Medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
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