Senior Business Operations Analyst
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Job Description
Senior Business Operations Analyst improving workflows, data quality, and systems for Sedona Digital, an IT consulting and services provider. Driving process optimisation, operational governance, reporting, and cross-functional efficiency across cloud, engineering, security, and data operations.
Responsibilities:
- Manage operational intake and workflows, handling requests end-to-end and ensuring accurate setup and agreed turnaround times
- Support internal teams with business-as-usual activities
- Monitor operational metrics, escalate risks or inefficiencies, and contribute to reporting and dashboards
- Map, document, and optimise business processes; identify bottlenecks and introduce scalable solutions
- Define and embed SOPs and support change management initiatives
- Ensure data accuracy and completeness across key systems
- Manage and validate data in Microsoft Dynamics 365 Business Central
- Support system enhancements and participate in UAT for new features, dashboards, and supporting tools
- Coordinate across teams to align operational needs and delivery
- Serve as a communication bridge for cross-functional initiatives
- Provide training and support to teams using operational systems
- Partner with teams to improve processes, address data or operational issues, and support business scalability
Requirements:
- 5 years in business operations, business analysis or project management
- Experience in a fast-paced or high-growth environment is a plus
- Experience in an IT Services organisation is preferable
- Experience with Microsoft Business Central or other ERP systems
- Experience with CRM, workflow management and ITSM tools such as HubSpot, Jira, or ServiceNow
- Familiarity with project management processes and tools
- Experience with data visualisation platforms such as Power BI
- Proficiency in spreadsheets, including Excel
- Strong analytical, critical-thinking, and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to collaborate across departments and work with multiple stakeholders
- High attention to detail and ability to manage multiple priorities
- Skilled in process mapping and operational documentation
Benefits:
- Remote/home working
- Opportunity to work in a rapidly growing scale-up organisation
- Medical insurance given after probation period
- Ongoing learning and development opportunities
- Holiday allowance in line with local legislation
- Competitive compensation package
- Performance - based bonus
- Fun budget for team events
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