Senior Client Manager
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Job Description
Senior Client Manager managing and growing client relationships at NTT DATA. Focused on driving client satisfaction and revenue growth through strategic engagement.
Responsibilities:
- Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts.
- Pursue leads identified by aligned Lead Generation/Business development representatives.
- Minimize churn and maximize retention in assigned accounts.
- Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
- Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
- Influence and work closely with vendors/partners to achieve required results.
- Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
- Develop open and effective channels of communication with each client within the assigned account.
- Encourage revenue growth by inspiring clients to explore additional services.
- Become the reliable point of contact for clients to establish a strong business relationship.
- Take ownership of a range of accounts within the assigned segments.
- Determine the best solution requirements for each client that can be deployed by other departments.
- Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities.
Requirements:
- Advanced experience in global partner management, sales environments, and customer service.
- Experience in the IT or professional services industry, focusing on business development and/or sales.
- Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
- Knowledge of the company's offerings, client applications, use cases, and market trends.
- Ability to link our high-value services to specific client needs and outcomes.
- Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
- Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
- Prior experience with the Salesforce.com contact platform.
- A bachelor’s degree or equivalent in business or a sales-related field.
Benefits:
- medical
- dental
- vision
- life insurance
- supplemental life insurance
- spouse and child life insurance
- STD
- LTD
- Flex Spending Accounts
- 401(k) retirement plan
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