Senior Client Manager
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Job Description
Senior Client Manager managing client relationships and driving sales growth for NTT DATA. Focusing on land, expansion, and renewals across solutions with strong stakeholder engagement.
Responsibilities:
- Managing and growing relationships to drive land, expansion and renewals across all solutions within assigned accounts
- Pursuing leads identified by aligned Lead Generation/Business development representatives
- Minimizing churn and maximizing retention in assigned accounts
- Driving client satisfaction throughout the entire lifecycle of the clients’ buying process
- Generating demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions
- Influencing and working closely with vendors/partners to achieve required results
- Using company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecasts
- Developing open and effective channels of communication with each client within the assigned account
- Encouraging revenue growth by inspiring clients to explore additional services
- Becoming the reliable point of contact for clients to establish a strong business relationship
- Taking ownership of a range of accounts within the assigned segments
- Determining the best solution requirements for each client that can be deployed by other departments
- Building enduring relationships and displaying an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization
- Developing and/or aligning governance and compliance policies in own practice area to identify and manage risk exposure liability
- Monitoring and controlling financial governance and compliance throughout an area of specialization to manage financial cost
Requirements:
- Advanced experience in global partner management, sales environments, and customer service
- Experience in the IT or professional services industry, focusing on business development and/or sales
- Strong business acumen in sales, focusing on planning and leveraging tools and DATA
- Knowledge of the company's offerings, client applications, use cases, and market trends
- Ability to link our high-value services to specific client needs and outcomes
- Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities
- Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth
- Prior experience with the Salesforce.com contact platform
- A bachelor’s degree or equivalent in business or a sales-related field
Benefits:
- Medical
- Dental
- Vision
- Life insurance
- Supplemental life insurance
- Spouse and child life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- Flexible Spending Accounts
- Company's 401(k) retirement plan
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