Senior Client Service Advisor
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Job Description
Sr. Client Service Advisor managing new business and renewals at Blue Cross NC. Enhancing sales capacity and ensuring accurate execution of activities driving growth and retention.
Responsibilities:
- Supports Sales, Account Management, and Leadership by managing new business, renewals, reporting, RFPs, and issue resolution.
- Enhances sales capacity, improves data accuracy, and strengthens collaboration across Dental, Vision, and Ancillary lines of business.
- Acts as a liaison among Sales, Underwriting, Medical Support, Marketing, and Operations.
- Ensures accurate, timely, and compliant execution of activities that drive growth and retention.
- Assists with large and complex RFP requests, including monitoring, tracking, and managing related reporting.
- Partners with medical internal teams to obtain product/client specific disruption, carryover, geo-access, and other required reporting.
- Manages high-level escalated issues related to benefits, products, and claims—ensuring timely resolution and communication.
- Works with Healthcare and National Accounts teams to secure quarterly reporting for group reviews.
Requirements:
- Bachelor's degree or advanced degree (where required)
- 5+ years of experience in related field
- In lieu of degree, 7+ years of experience in related field
- Must be able to obtain a North Carolina Health and Life Insurance license within 60 days of employment in this position.
- Must possess and maintain a valid driver’s license.
Benefits:
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution
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