Senior Client Success Manager
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Job Description
Key member of the Client Services team at Zeta Global ensuring client satisfaction and executing marketing strategies. Responsible for planning, developing, and executing client campaigns.
Responsibilities:
- Manage client budget and forecast processes.
- Work with client to plan and execute a wide range of campaigns across addressable channels.
- Ensure compliance with SLAs.
- Evaluate opportunities to grow the scope of services and tools.
- You will be the "connector" between Zeta and the client in order to maintain and grow the business relationship.
- Adapt quickly to the client’s business model and culture in order to consult and advise them with expertise.
- Use persuasion, facts and business cases to gain buy-in and incent others to complete actions.
- Demonstrate critical thinking/problem solving skills to frame a situation/concept.
- Communicate effectively downward, laterally and upward.
- Balance company, team, and personal achievement.
- Establish and build deep rooted client relationships across multiple levels.
- Spearhead projects and facilitate cross-functional team communication.
- Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns.
Requirements:
- 5-7 years’ experience in account management or a client-side marketing department with deep experience with:
- Email/Digital marketing
- Customer journey development
- Multi/Omni channel marketing
- Campaign management
- Superior presentation skills/PowerPoint storyboarding
- Adept at problem solving.
Benefits:
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
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