Associate Customer Success Manager
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Job Description
Associate Customer Success Manager at Flashpoint empowering clients against complex security challenges. Cultivating customer relationships in threat intelligence and cybersecurity realms.
Responsibilities:
- Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews.
- Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements.
- Work internally across multiple Flashpoint teams to enhance our product offerings.
- Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation.
- Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets.
Requirements:
- Troubleshooting, problem-solving, and critical thinking skills
- Great client-facing skills, both written and verbal communication skills
- Customer facing experience, preferably in a tech-driven environment.
- The capacity to act both as a team player and a coach.
- Baseline understanding of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations.
- A background in the broader intelligence community or military intelligence is desired.
Benefits:
- Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
- Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape.
- Perks. Flashpoint prioritizes health and wellness perks like gym reimbursements, expensed lunches.
- Career Growth. Flashpoint is invested in the growth of our team members.
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