Senior Collections Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Collections Agent helping borrowers with collections at Upstart. Utilizing expertise to negotiate and deliver results in a digital-first lending environment.
Responsibilities:
- Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
- Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
- Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.
Requirements:
- At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals.
- Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.
- Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
- Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).
Benefits:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
Similar Jobs
Collections Single Point of Contact, 11AM-8PM EST Shift
Single Point of Contact managing loss mitigation loans and client interactions in US mortgage servicing. Responsibilities include inbound/outbound calls, payment arrangements, and loss mitigation explanations.
Collections Strategy Manager
Manage the creation and validation of risk segmentation strategies at TD. Provide critical analysis and implement credit risk strategies for the bank.
Collections Analyst
Managing delinquent accounts with sensitivity and building relationships for successful outcomes in Germany. Collaborating with cross-functional teams to enhance debt collection processes.
Collections Team Lead
Collections Team Lead with LoanCare managing mortgage delinquency calls and client relations. Engaging in team meetings and improving processes while ensuring regulatory compliance.
Billing and Collections Specialist
Billing and Collections Specialist managing the timely follow-up of claims and resolving accounts receivables at Air Methods. Overseeing detailed account documentation and appealing/rebilling claims as necessary.
Director of Product Management, Billing & Collections
Director of Product Management leading billing and collections strategy for ABC Fitness, driving innovation across subscription billing and revenue lifecycle management.
Coordinator, Credit/Collections
Coordinator handling cash application for Beckman Coulter Diagnostics in a flexible remote role. Responsible for customer account reconciliation and month end activities.
Collections Specialist III
Collections Specialist managing a portfolio of 450+ customer accounts for Hanger, Inc. Responsible for resolving billing questions and payments while working remotely.
Credit & Collections Analyst
Credit and Collections Analyst at QuidelOrtho overseeing credit operations and customer accounts. Enhancing sales volume and customer stability through effective financial management.
Agente de ventas, cobranza, fidelización, retención
Sales Executive role in a remote Call Center for a Colombian company. Focused on reaching sales goals and providing customer service while working from home.
Debt Collections Specialist, ESL
Debt Collection Specialist proactively contacting customers regarding overdue accounts. Maintaining accurate records and resolving account issues in a collaborative manner.
Billing and Collections Supervisor
Billing & Collections Supervisor overseeing billing and collections operations for Sorren. Ensuring accuracy, timeliness, and compliance while leading a remote team.
Digital Collections Curator
Curator for Digital Collections at ITHAKA, developing digital collections of primary sources with stakeholders and ensuring scholarly access. Leveraging research and organizational skills to build inclusive collections.
Third Party Collections Specialist
Third Party Collections Specialist at Unifin Inc. focused on contacting clients and collecting outstanding payments while maintaining customer relationships.
Credit and Collections Management 2
Sr. Team Leader managing Receivables Risk Operations at WEX to supervise debt recovery functions and ensure optimal team performance.
Payments & Collections Coordinator
Payments & Collections Coordinator tracking outstanding balances and securing payments for roofing company's financial operations. Supporting financial correspondence with homeowners and insurance carriers remotely.
Senior Product Manager, Servicing & Collections
Senior Product Manager leading end-to-end borrower servicing experience for Earnest. Working on web and mobile solutions for managing loans and enhancing customer engagement.
Collections Officer
Collections Officer overseeing invoice communications and reconciliations for timely payment collections. Requires experience with Australian clients and strong organizational skills.
Supervisor, Commissions Collections
Collections Supervisor overseeing commission recovery workflows across various segments for Choice Hotels. Leading a team and enhancing operational reporting for improved case resolution.
Collections Strategy & Operations Manager
Collections Strategy & Operations Manager leading collections function to optimize recovery rates in fintech startup. Shaping vision, strategy, and analytics for a high-impact mission in Mexico.