Senior Community Development Manager
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Job Description
Senior manager expanding ACT WorkKeys workforce-readiness programs across U.S. communities. Building employer, chamber, and economic-development partnerships to grow certified workforce communities.
Responsibilities:
- Build and manage an active pipeline of employer relationships within assigned communities
- Drive recognition of the ACT WorkKeys NCRC and adoption of WorkKeys workforce tools
- Establish relationships with chambers of commerce and economic development organizations
- Position WRC certification as a workforce and talent attraction asset
- Own a portfolio of WRC communities and track certification progress
- Identify advancement opportunities and drive actions to move communities forward
- Drive expansion of WorkKeys curriculum licenses, assessments, and credentials
- Coordinate with ACT Sales on contract execution
- Connect communities to federal and state workforce funding streams
- Facilitate introductions and partnerships across employers, training providers, workforce boards, and education partners
- Maintain CRM pipeline records
- Provide regular reporting on employer acquisition, community progression, and product expansion
- Complete structured onboarding of the WRC six-level framework and WorkKeys product suite
- Operate with autonomy across the assigned portfolio and contribute to broader WRC strategic goals
Requirements:
- At least 5 years of experience in account management, business development, or economic development with demonstrated growth outcomes
- Experience managing a portfolio of accounts or community/government partnerships
- Track record selling or positioning workforce, education, or credentialing solutions to employers or workforce organizations
- CRM proficiency and strong pipeline management habits
- Excellent presentation and communication skills across internal and external audiences at all organizational levels
- Willingness to travel 30-50% within assigned region
- Candidates located in Texas, Louisiana, Oklahoma or Kansas preferred
- Bachelor's degree in Business, Marketing, Economic Development, Workforce Development or a related field of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- Applicants must be authorized to work in the U.S. without the need for visa sponsorship
- Master's degree in business, economic development, workforce development, or related field preferred
- Familiarity with federal workforce funding programs such as WIOA or Perkins preferred
- Experience working with chambers of commerce, economic development corporations, or workforce investment boards preferred
- Background in consultative or solution selling in a B2B or government-adjacent context preferred
- Familiarity with ACT WorkKeys products and the NCRC credentialing ecosystem preferred
- Finalists subject to a criminal background check as a condition of employment
Benefits:
- Company-paid life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible health spending accounts
- Flexible dependent spending accounts
- 401(k) retirement savings with company match
- Paid holidays
- Paid time off
- Diverse and inclusive workplace
- Opportunities for team-member growth and development
- ACT team-member experiences to strengthen connections, explore ideas, learn from customers, and celebrate success
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