Senior Community Development Manager
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Job Description
Workforce development manager expanding ACT WorkKeys adoption across U.S. communities. Building employer, chamber, and economic development partnerships while advancing community certification and product growth.
Responsibilities:
- Build and manage an active pipeline of employer relationships within assigned communities
- Drive recognition of the ACT WorkKeys NCRC and adoption of WorkKeys workforce tools
- Establish relationships with chambers of commerce and economic development organizations
- Position WRC certification as a workforce and talent attraction asset
- Own a portfolio of Work Ready Communities, track progress, identify advancement opportunities, and drive required actions
- Drive expansion of WorkKeys curriculum licenses, assessments, and credentials
- Coordinate with ACT Sales on contract execution
- Connect communities to federal and state workforce funding streams
- Facilitate partnerships among employers, training providers, workforce boards, and education partners
- Maintain CRM pipeline records
- Provide regular reporting on employer acquisition, community progression, and product expansion
- Complete onboarding on the WRC six-level framework and WorkKeys product suite
- Develop relationships with community contacts, chamber partners, and economic development organization partners
- Operate autonomously across the assigned portfolio and contribute to broader WRC strategic goals
Requirements:
- At least 5 years of experience in account management, business development, or economic development with demonstrated growth outcomes
- Experience managing a portfolio of accounts or community/government partnerships
- Track record selling or positioning workforce, education, or credentialing solutions to employers or workforce organizations
- CRM proficiency and strong pipeline management habits
- Excellent presentation and communication skills across internal and external audiences at all organizational levels
- Willingness to travel 30–50% within the assigned region
- Candidates located in Missouri, Illinois, Indiana, or Kentucky preferred
- Bachelor's degree in Business, Marketing, Economic Development, Workforce Development, or a related field, or an equivalent combination of education and experience
- Master's degree in business, economic development, workforce development, or a related field preferred
- Familiarity with federal workforce funding programs such as WIOA or Perkins preferred
- Experience working with chambers of commerce, economic development corporations, or workforce investment boards preferred
- Background in consultative or solution selling in a B2B or government-adjacent context preferred
- Familiarity with ACT WorkKeys products and the NCRC credentialing ecosystem preferred
- Applicants must be authorized to work in the U.S. without visa sponsorship
- Completion of the ACT National Career Readiness Certificate is recommended
- Finalists must undergo a criminal background check as a condition of employment
Benefits:
- Company-paid life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible health and dependent spending accounts
- 401(k) retirement savings with company match
- Paid holidays
- Paid time off
- Incentive eligibility
- Remote work arrangement
- Professional development and learning experiences
- Team connection and company events
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