Senior Customer Service Representative, Patient Scheduling
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Job Description
Customer Service Senior Representative scheduling nursing visits for home infusion with patients and medical staff. Managing inquiries and appointments in a fast-paced healthcare environment.
Responsibilities:
- Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
- Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
- Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
- Work with various staff, departments, and prescribers via fax, email, IM, and phone.
- Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
- Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
- Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
- Investigate/research issues and provide resolution.
- Take initiative for problem solving with ability to multitask effectively and use critical thinking.
- Correct and timely entry of data in appropriate systems.
Requirements:
- High School education or GED required.
- 5+ years of relevant Customer Service experience.
- High proficiency and regular use of Excel and Outlook required.
- A pro-active work ethic with ability to be managed/trained virtually.
- Detail orientation.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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