Senior Customer Success Consultant
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Job Description
Senior Customer Success Consultant at XTM Group focusing on relationship management and strategic planning. Collaborating with teams to meet objectives and enhance customer satisfaction.
Responsibilities:
- **Scope of tasks**
- Client Relationship Management:
- Build and maintain strong, trusted relationships with key customers
- Develop a deep understanding of your customers' business needs, objectives, and challenges
- Proactively communicate with customers to assess satisfaction and address concerns
- Strategic Planning:
- Develop and implement strategic account plans aligned with customers’ business objectives
- Identify growth opportunities within existing accounts and propose solutions
- Work closely with customers to understand their future needs and align offerings accordingly
- Internal Collaboration:
- Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations
- Provide feedback to internal teams based on customer insights to continuously improve products and services
- Sales and Revenue Generation:
- Meet and exceed sales targets within assigned accounts
- Upsell additional products or services to existing customers
- Identify new business opportunities within existing accounts
- Contract Negotiation:
- Negotiate and renew contracts with customers, ensuring terms are favorable for both parties
- Draft and review proposals, agreements, and other contractual documents
- Problem Resolution & Continuous Improvement:
- Address and resolve customer issues in a timely and satisfactory manner
- Collaborate with cross-functional teams to troubleshoot and resolve customer concerns
- Continuously assess and improve customer success processes and workflows
- Market and Industry Knowledge:
- Stay informed about industry trends, market conditions, and competitor activities
- Use market knowledge to identify opportunities and threats for the company
- Continuously learn and build expertise across XTM group products, services and assigned customers
Requirements:
- Bachelor’s degree in business, management or a related field (MBA is a plus)
- Proven experience as senior/key/strategic customer success consultant or in a similar role within the localization or language tech space.
- Strong communication, negotiation, and interpersonal skills
- Analytical and strategic thinking abilities
- Demonstrated ability to meet and exceed sales targets
- Familiarity with CRM software and key sales metrics
- Ability to collaborate effectively with cross-functional teams
- Flexibility and adaptability to thrive in a dynamic and fast-paced environment
Benefits:
- **What You Can Expect**** Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:
- **Professional development**, with access to international opportunities and career advancement programs
- **Continuous learning**, powered by top-tier tools, training resources, and industry expertise
- Benefits may vary by location — your Talent Partner will provide full details during the hiring process.
- **Everyone Belongs at XTM****At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM.
- **The Application Journey**** When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.
- ⚠️ **Recruitment Alert**: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com and xtm.cloud OR transifex.com.
- We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.
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