Senior Data Center Operations Technician
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Job Description
Senior Operations Technician leveraging MCIM platform for critical operations consulting services. Conducting audits and training while coordinating with Sales team and mentoring junior members.
Responsibilities:
- Become a fluent user of the MCIM platform
- Leverage our platform to provide critical operations consulting services to our customers
- Conduct field-level audits of operating assets within customer facilities
- Develop operating scripts for critical infrastructure operations
- Review and provide oversight in establishing maintenance schedules
- Train field technicians and customer teams on MCIM
- Mentor junior Field Services team members
- Coordinate with the Sales team to increase opportunities
- Work with Customer Experience & Development teams for platform configuration
Requirements:
- High School diploma or equivalent
- 10+ years of relevant work experience in a data center or other critical environment or 12+ years of Technical (Military/Trade School) training and/or experience with relevant data center facilities equipment
- Strong experience with computerized building management systems, preventative maintenance, and work order systems
- Strong HVAC background including chillers, heat pumps, VAVs, pumping systems, fluid filtering, water treatment, and control systems
- Strong Emergency backup systems background including generators, UPS systems, transfer switches, PDUs, and static switches
- Ability to travel to client facilities (~35% of year travel required)
- Ability to travel internationally required.
Benefits:
- Ability to travel globally 50% + of the time
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