Senior Director, Client Delivery
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Job Description
Senior Director overseeing revenue cycle delivery organization at R1, driving growth and operational performance across client portfolios.
Responsibilities:
- Own executive accountability for a complex, multi-client revenue cycle portfolio, driving sustained revenue growth, operational performance, and long-term client partnerships
- Act as a strategic advisor to senior and C-suite client leaders, leading quarterly executive business reviews and influencing outcomes through data-driven insights
- Lead and scale a high-performing organization of 200+ revenue cycle professionals through 5+ direct leaders in multi-system, acute-care environments
- Deliver measurable financial and operational impact by executing revenue optimization, cost-reduction, automation, and process transformation initiatives
- Establish enterprise-level performance governance, leveraging analytics, automation, and continuous improvement to exceed client KPIs and NPS targets
Requirements:
- Proven senior-level leadership experience in acute-care revenue cycle operations
- Demonstrated success leading large, distributed teams and developing leadership talent at scale
- Strong expertise in change management, process design, and operational transformation within healthcare or revenue cycle services
- Experience driving automation, digital enablement, and analytics-based decision-making (e.g., Power BI, integrated systems, EMR environments)
Benefits:
- Eligible to participate in annual bonus plan at a target of 25.00%
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