Senior Director, National Agency Operations
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Job Description
Senior Director leading national agency operations for First American's Agency Division. Managing revenue generation, market share growth, and operational efficiencies in a defined geographic area.
Responsibilities:
- Drive strategic initiatives from a sales and operations perspective
- Influence the overall Business Unit strategy and collaborate with executive leadership team on strategic decision-making.
- Define strategy for business development to drive revenue growth throughout the region.
- Effectively utilizes financial management skills to successfully analyze and manage P&L at a regional level.
- Manage the activities of the sales team to attain maximum sales volume and develop maximum potential volume from all markets.
- Ensure that the sales team engages in the specific behaviors and activities that drive revenue and grow market share.
- Develop an organizational structure which creates operational efficiencies to drive business results and foster talent development across the region.
- Develop and direct the implementation of divisional initiatives, policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
- Support and champion the adoption of new business technologies which serve as market differentiators and a strategy for maximizing productivity and business performance.
- Develop team members to build a solid succession plan for all key roles while supporting a positive workplace culture that encourages collaboration, growth, and operational excellence.
- Develop an in-depth understanding of the competitive landscape, including the recruitment and retention of strategic talent.
- Interact with external stakeholders to enhance and expand the customer experience.
- Utilize metrics/dashboards and available shared services which drive an environment and culture of continuous improvement.
- Utilize problem-solving, communication, collaboration, critical thinking, and team building skills to meet the changing needs of the business.
- Other duties as assigned
- Travel required.
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- Advanced degree preferred
- 12+ years demonstrated experience managing multiple functions
- Demonstrated competency in executing strategic plans.
- Progressive experience in leading employees in multiple locations and significant experience developing and implementing solutions.
- Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change.
- Possesses problem-solving, collaboration, negotiation, critical thinking, team building, and presentation skills.
- A deep understanding of metrics/dashboards to drive continuous improvement.
- Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.
Benefits:
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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