Senior Director, Patient Support Services
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Job Description
Senior Director leading patient support services for pharmaceutical company Cristcot. Managing patient support program for novel hydrocortisone acetate suppository used for ulcerative colitis treatment.
Responsibilities:
- Play a pivotal role in shaping Cristcot’s commercial success by leading the design, implementation, and management of patient support program
- Develop, execute, and manage the operations of Cristcot patient support program
- Monitor and ensure performance meets targeted key performance indicators
- Ensure high-quality customer service to patients and physician offices
- Evaluate evolving payer restriction landscape and develop effective tactical approaches to secure coverage for patients
- Ensure program is designed and executed in compliance with all applicable laws and regulations
- Design and implement optimal channel design; negotiate contracts within approved ranges
Requirements:
- Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred
- 10+ years of pharmaceutical industry experience, with at least 5 years in patient support
- Proven success in developing and executing patient access strategies for specialty product
- Strong understanding of patient journey and Rx prescription flows, technology-enabled hub-lite solutions and pharmacy network designs
- Demonstrated ability to thrive in a small company environment
- Strong communication skills.
- Collaborative work style
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Flexible work arrangements
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