Senior Director, Technical Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Director of Technical Operations at Nerdio managing divisional strategy and operational execution. Leading cross-functional initiatives and driving KPI accountability in a tech-focused environment.
Responsibilities:
- Partner with the VP of Technical Solutions to develop, communicate, and execute divisional strategy and multi-quarter operating plans.
- Own the operating cadence of the Technical Solutions division: prepare agendas, lead staff meetings, track action items, and ensure accountability to commitments.
- Prepare executive briefings, board-level materials, and internal strategy decks on behalf of the VP.
- Act as a proxy for the VP in cross-functional meetings, working groups, and escalation paths when appropriate.
- Identify organizational gaps, redundancies, or process inefficiencies and drive remediation initiatives.
- Establish, own, and evolve the Technical Solutions division's KPI framework across all functional teams.
- Build and maintain executive-level dashboards and scorecards that surface real-time operational health metrics.
- Lead monthly and quarterly business reviews; analyze performance data, surface trends, and recommend corrective actions.
- Manage departmental expense approvals, forecast variances, and ensure disciplined spend governance.
- Conduct regular budget-to-actuals reviews; identify cost optimization opportunities without compromising operational effectiveness.
- Design and implement scalable operational processes and workflows that support Nerdio's rapid growth trajectory.
Requirements:
- 10+ years of progressive experience in technical operations, IT management, or business operations within a B2B SaaS or cloud technology environment.
- 5+ years in a senior leadership role with direct P&L or budget ownership responsibility.
- Proven track record as a director or equivalent strategic operator role.
- Deep experience designing and managing KPI frameworks and operational dashboards.
- Strong financial acumen — budget planning, variance analysis, and business case development.
- Outstanding executive communication and presentation skills (written and verbal).
- Experience leading cross-functional programs in high-growth, fast-paced organizations.
- Proficiency with project management, reporting, and business intelligence tools.
Benefits:
- Competitive Base and Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off, including your birthday off!
- Collaborative Team Culture
Similar Jobs
Business Consultant – Virtual Care Operations
Business Consultant delivering operational excellence in virtual healthcare at TELUS Health. Leading enablement efforts, building scalable systems for smooth care delivery.
Vice President of Field Operations – Luxury
Vice President of Field Operations driving operational excellence across Hyatt's luxury hotels. Leading teams to deliver unforgettable guest experiences and strengthen brand partnerships.
Program Coordinator, Operations – 1st Shift
Program Operations Coordinator responsible for optimizing Data Center operations at GXO. Coordinate hardware logistics and improve product workflow while minimizing costs.
Senior Manager, Congress Operations
Senior Manager leading Congress Operations at Amgen, ensuring compliance and excellence in multifaceted congress logistics and engagement. Driving collaboration across Commercial and Medical teams for global congress execution.
Program Chair, Resource Operations Professions
Program Chair overseeing Marketing curriculum and faculty development at UAGC. Fostering student engagement and success in a remote online environment.
Sales Strategy & Operations
GTM Strategy & Operations driving operational efficiency at OpenAI. Collaborating across teams to enhance AI product adoption and business scaling.
Consultant IT Operations
Consultant in IT Operations coordinating IT projects and supporting operational processes. Engaging with various teams to enhance the IT business landscape and manage initiatives effectively.
Specialty Operations Pharmacy Technician, Level 2
Specialty Operations Pharmacy Technician supporting medication preparation and dispensing in a remote role. Conducting administrative tasks and ensuring adherence to operational processes.
Organ Recovery Coordinator – Operations Team
Organ Recovery Coordinator for LifeShare Carolinas overseeing clinical evaluation and management of organ donors. Collaborating with hospital staff and ensuring appropriate donor management.
Hardware Operations Specialist
Hardware Operations Specialist overseeing customer deployments for connected vehicle hardware. Coordinating installations, vendor relationships, and training for successful hardware rollouts.
VP – Operational Excellence
VP of Operational Excellence for leading commercial access and security integration business. Driving measurable EBITDA improvement across multiple partner companies in North America.
Screening Consultant, Operations & Policy Analyst 3
Operations & Policy Analyst leading key projects and data analysis for Oregon's Investigations Unit. Collaborating with stakeholders to ensure child safety and develop policy improvements.
Senior Reliability Operations Engineer
Senior Reliability Operations Engineer overseeing incident response and operational reliability for robotic delivery solutions. Collaborating with engineering teams to enhance system stability and performance.
Reliability Operations Engineer
Managing operational reliability of robotics and cloud systems at Serve Robotics. Handling Tier 2 escalations while collaborating with product engineering and SREs.
Manager, Claims Operations – PLADS Leave of Absence
Managing daily operations of the Claims business unit at Aflac, ensuring customer satisfaction and operational efficiency. Leading initiatives for risk management and quality improvement in claims processing.
Paraplanner, Admin & Operations
Paraplanner/Admin & Operations Specialist preparing financial advice documents for Australian clients. Work remotely supporting a modern financial advisory firm with high-quality client administration.
Operations Manager
Operations Manager leading a department at TaskUs, a fast-growing digital services provider. Focusing on KPI achievement, employee development, and innovative problem-solving.
Ad Operations Analyst, Entry-Level
Ad Operations Analyst managing digital advertising campaigns at BM Digital. Seeking analytical STEM graduates for hands-on experience in a performance-driven environment.
Ad Operations Specialist
Ad Operations Specialist managing advertising campaigns and analytics for digital marketing firm. Collaborating with US team on various marketing activities in a remote setting.
Operations Manager – Director
Operations Manager or Director at Civic TN managing finance, HR, compliance, and operational functions. Leading organizational excellence while supporting underrepresented communities in shaping state policy.